Attention: If your machine is running the Catalina OS or newer, these steps will not work. We are working on a version of Vigilix that is compatible with the new versions of OSX that are coming out.
Step 1: Log in to Vigilix and attempt to remote into an agent
Login to https://www.vigilix.net
The website should have presented the yellow bar at the top prompting you to download the Vigilix Remote Control launcher, NetSupport Manager application, and NetSupport Manager License)
Step 2: Install the Vigilix Remote Control Launcher
Back in the Vigilix website, in the yellow bar, click the link to download & install the Vigilix Remote Control Launcher. Once it’s downloaded, click the Downloads icon (on the bottom right of the Dock), then click on VxLauncher.dmg.
The Vigilix Remote Control Launcher dmg file should open and show you the VxLauncher.pkg file. Double-click the VxLauncher.pkg file.
The Vigilix Remote Control Launcher installer should open. Choose Continue and step through the installation using the defaults.
Step 3: Install the NetSupport Manager application
Click the link to download & install the NetSupport Manager application in the yellow bar. Once the file is downloaded, click the Downloads icon (on the bottom right of the Dock), then click on NetSupportManager.dmg.
The NetSupport Manager installer should open. Double-click the NetSupport Manager icon (to the right of the arrow). Proceed through the installation.
You can do the next step one of two ways:
At the License information screen, select 30 Day evaluation, finish the install, then place the NSM.LIC file you downloaded in the NetSupport\NetSupport Manager folder that will be under applications once NetSupport is installed.
Or, you can do it this way.
At the License Information screen, select Register.
Open the NSM.LIC file that was downloaded to get the required information. The Authisation Code is the second line of text on the top left of the file.
At the Setup Type screen, choose either “Typical” or “Control”. “Control” should be used for a “minimal” install.
If at any point during the installation you see an Error window, click Ignore to continue with the installation.
Once the installation has completed, you will have the option to add NetSupport to the Dock. This is personal preference and does not need to be on the Dock to function properly.
Reboot the computer
Step 4: Re-attempt remote control of an existing agent
The first time you attempt to connect to an agent, there will be a popup window that says "Do you want to allow this page to open "VxLauncher"?" Click Allow to continue.
After a few seconds, the window that shows the remote connection will open.